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FAQ’s

Questions All About Orthotics

  • How much do orthotics cost?

    The cost of custom orthotics ranges from $450-500 depending on the type of orthotic to be made.  Occasionally, adjustments or modifications may need to be done to your orthotics.  Although modifications or adjustments are not very common, they are included in the price of your orthotics for 6 months past the date that they were given to you.

  • How Do Orthotics Work?

    How can orthotics help me?

    Many people do not realize that issues with your feet can cause further problems throughout the body. Your feet support your entire body!  Think about the base of a building.  If the foundation is weak or lacks the proper support, the rest of the building will suffer structurally.  Your body works in a similar way.  As a result, overworked feet can lead to compensation and pain in your feet, ankles, shins, knees, hips, or even your back.

    Rigid or semi-rigid orthotics are typically designed to help support bones, joints, muscles and ligaments by reducing excessive motion in the feet and lower body. If tissues are being over-worked and become injured, orthotics can help by reducing the motions causing the problem and therefore allow healing of the affected tissues.

    Soft or accommodative orthotics can help to improve shock absorption in a foot with limited flexibility. These types of orthotics can also help by evenly distributing pressure across the plantar aspect (bottom) of the foot.  These orthotics are typically used for diabetics or patients with foot deformities who have painful areas of high pressure.

    Common conditions and symptoms that can be treated by Custom Orthotics:

    – Plantar faciitis

    – Arch/heel pain

    – Arthritic feet

    – Diabetic feet

    – Leg Length discrepancy

    – Shin splints/Shin pain

    – Metatarsalgia/ forefoot pain / pain at the balls of the feet

    – Neuroma

    – Tingling and numbness radiating into the toes when standing

    – Ankle pain

    – Painful bending of the big toe

    – Knee Pain

    – Hip Pain

    – Back Pain

    – IT band friction syndrome

    – Achilles Tendonitis

    – Posterior Tibial tendon dysfunction

    – MTSS

    – Pes Planus/Flat feet

    – Pes Cavus/High arches

    – Excessive pronation (ankles roll in when walking)

    – Excessive Supination (ankles roll out when walking)

  • What do I need before I can order custom orthotics?

    You will need a prescription from a medical doctor in order to have custom orthotics dispensed to you. Check what is required by your extended health benefit plan, as most insurance companies require a specific diagnosis on the prescription for which the custom orthotics are to be made (example: “custom orthotics for plantar fasciitis”).

  • What do I need for my assessment?

    A prescription from a medical doctor is required to obtain custom orthotics.  We ask that you are prepared with your prescription at your assessment.  Know your extended health benefit coverage prior to your appointment.  Also, please have shoes that you would like to fit the orthotics into available at your appointment (example: if you have work boots that you leave at work and want your orthotics to be fit to, please bring them home with you). If you plan on purchasing new footwear, we recommend waiting until you have your orthotics, this will allow you to test them when trying on new footwear for proper fit and comfort.

  • How long do orthotics last?

    The longevity of your orthotics depends on a number of factors such as usage, work surface, training surface, weight-bearing hours, type of activities, body weight and shoe type. Typically, someone who works in a factory will burn through a pair of orthotics in a year or so, whereas someone who sits at a desk most of the day and is inactive outside of work may achieve 4-5 years or more out of their orthotics. How long orthotics will last is specific to each patient.

  • Will my benefits cover custom orthotics?

    We recommend that you check with your extended health benefit carrier to see if you are covered for orthotics before you book your appointment. Most plans cover at least a percentage of the cost and some will fully cover the expense. Most of the paperwork required for a claim to be approved is given to you by the Pedorthist at your dispensing appointment. Canadian Certified Pedorthists or C. Ped (C)’s are recognized by most insurance companies to assess for and dispense custom made orthotics.  Check your plan or ask your extended health benefit carrier to see if you have coverage for custom orthotics from a C. Ped (C).

  • Will I need to get used to my new orthotics?

    When you first get your new orthotics, you will have to break them in.  It’s usually best to start with 1 hour of wearing time on the first day and then add an hour each day. Within 3-4 weeks, you should be used to your new orthotics. During this initial break-in period, it is not uncommon to experience mild pain anywhere in your feet, ankles, knees, hips, or even lower back. These symptoms are due to the body being realigned by your orthotics and will eventually go away once the break-in period is over.

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